When something carries the trait of affability, it means it has the quality of being friendly, approachable, and easy to communicate with. This was the driving force behind the creation of Affability Health.

Affability Health was created by Jessica Eves, a healthcare operations professional dedicated to helping practices operate more efficiently, communicate more clearly, and deliver a stronger experience for both patients and staff. With experience spanning front-line administrative roles and leadership positions, she brings a well-rounded, practical understanding of what healthcare teams need to function at their best.

Holding a Master’s degree in Healthcare Administration and a Bachelor’s degree in Public Health, Jessica made sure to provide a strong foundation in organizational leadership, operational strategy, and community health principles within Affability Health. With early entry-level administrative experience, these roles offered firsthand insight into the daily challenges healthcare staff face. From scheduling demands, documentation pressures, patient flow issues, to the operational details, she understood that these are often overlooked. As her career progressed into leadership roles, she focused on improving systems, supporting staff development, and strengthening the patient experience through intentional operational changes.

Today, this blended background informs the work of Affability Health. Affability Health specializes in administrative support, workflow optimization, communication systems, and operational structure designed to help healthcare practices stay organized, compliant, and patient-centered.

At the core of this work is the belief that when front and back-office operations function well, everyone benefits from providers, staff, to patients alike. Affability Health was created to bring clarity, efficiency, and dependable operational support to healthcare organizations, allowing care teams to focus on what matters most: delivering exceptional care.

Affability Health was created to support healthcare practices that need dependable operational structure without losing sight of the patient experience. By addressing administrative gaps, workflow challenges, and communication breakdowns, Affability Health helps practices operate with greater clarity and confidence.

“Our mission is to provide healthcare practices with reliable operational support that improves efficiency, strengthens communication, and supports patient-centered care.“

1. Clarity : Clear systems create calmer teams and better care experiences.
2. Reliability: Practices deserve consistent, dependable operational support.
3. Efficiency with Intention: Processes should support care, not rush it.
4. Respect for Care Teams : Operational changes work best when staff are supported, not overwhelmed.

With these values, Affability Health follows The Affable Method with our clients:

The AFFABLE Method™ reflects how Affability Health approaches healthcare operations thoughtfully, intentionally, and with people at the center.

Each engagement begins by assessing current systems, then fixing workflow issues and facilitating clear communication across teams. Operations are aligned to support daily realities, not disrupt them, while efficiency is boosted in ways that reduce friction. The result is lower administrative stress and an enhanced experience for both patients and staff.

This method ensures that operational improvements feel supportive, sustainable, and practical, not overwhelming. It also allows Affability Health to customize its services for the people and companies we serve.